天美传媒

When you聽need聽heating,聽cooling聽or plumbing services from聽天美传媒, you will聽pay for the聽trip charge and a diagnostic fee聽separately.聽Many聽companies you’ve聽called聽in the past聽may have combined聽the trip charge and diagnostic fee, but we聽think聽we can聽offer聽even more聽value by聽separating the two.

What Exactly Is聽a Trip Charge?

A trip charge聽includes聽the cost for聽a qualified聽plumber or HVAC technician to聽stop by聽your home.聽Often聽called a service call fee, this聽cost聽is the聽base聽rate for聽delivering聽our technicians, equipment and expertise to your聽door.

What Is a Diagnostic Fee?

The diagnostic fee聽pays for聽the services聽required聽to聽find聽the聽source聽of a problem.聽With plumbing, this聽may聽include聽scoping.聽For聽HVAC repairs, it聽could聽involve聽inspecting聽the inside of聽your unit. If you聽decide聽to use聽天美传媒聽for聽the聽repairs, the diagnostic fee聽would be聽rolled into the repair聽bill.聽However,聽you will be聽charged for the diagnostic services alone if you聽choose not to.

What聽Is the Difference聽Between a Trip Fee and a Diagnostic Fee

In general, a trip fee聽covers sending聽the plumber or HVAC technician to聽your property, while the diagnostic fee聽covers聽all the work聽concerned with聽evaluating聽the聽issue聽and聽working up聽a plan for repairs. If聽you're paying聽for repairs, you聽won't even聽notice the diagnostic fee聽as聽it will be聽absorbed into聽the cost of the repairs.

Why Are Diagnostic Fees and Trip Charges聽Separated?

Many聽plumbers and HVAC companies聽charge聽a single聽fee for both the trip and the diagnostics.聽Rather than聽charging you for two services聽at the same time, we聽have聽two聽individual聽fees. This聽enables聽us to price our services in the fairest聽available聽manner.